What we can do

Customer Service Best Practice

No one can deny that WhatsApp is the most responsive way for the end user to communicate with the merchant. However, managing the conversation flow is a challenging task, which is one of the reasons why SendText.ai exists.

Multi Human Agents Supported

Quick reference to chat history before answering questions from the client in your WhatsApp Business Account within seconds, especially when your WhatsApp Business customer service team has more than 1 human agent.

Multi WhatsApp Business API Account Supported

If you are running a chain store and each of your branches is assigned a WhatsApp Business Account, SendText.ai can consolidate all the conversational history in one place.

Tagging as if a CRM

Classifying sales cycle statuses by tagging a specific conversation bubble can prevent missing business opportunities.